Policies
Shipping & returns
Where we ship from
Every order leaves our warehouse at 7460 S Westmoreland Rd #103, Dallas, TX. In-stock orders placed before 2pm Central go out the same business day; everything else goes out within one to two business days.
Rates
- Free on orders over $350, contiguous U.S.
- $18 flat below $350
- Alaska, Hawaii and international — quoted before you're charged
Tracking is emailed when the label is created and always visible in your account under Orders.
Returns on your first order with a brand
Try a brand without risking the shelf space. Your first order with each brand can be returned in whole or in part within 14 days of delivery, and we cover the return shipping.
Requirements: unopened, unused, in resaleable condition, any security tag still attached. Hair that has been opened, worn, brushed or washed cannot be returned — that's a hygiene rule, not a preference.
After your first order
We accept returns for defective goods, or where we shipped the wrong item, within 30 days. Everything else is final sale. That's normal for closeout and overstock inventory, and it's why the pricing is what it is.
Damaged in transit
Photograph the carton and the unit, and email us within 48 hours of delivery. We replace or credit — you don't pay for goods that arrive broken. After 48 hours we can't claim against the carrier, so we can't pass the credit through.
How to start a return
Email orders@tressmax.com with your order number and what's coming back. We'll send a prepaid label where it applies. Credits post to your account and reduce your next invoice.